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NEW QUESTION: 1
You create a new case to which an enhanced service level agreement (SLA) is applied- The SLA states that the case will be resolved in two hours.
You work on the case for 20 minutes, and then you discover that you require a password from the customer. The customer is unavailable, so you change the status reason of the case to On Hold.
Forty minutes later, the customer sends you the password and you change the status reason of the case to In Progress.
You work on the case for 30 minutes, and then you change the cases status reason to On Hold, while you wait for a response from the customer. Twenty minutes later, you receive a response from the customer and you change the cases status reason to In Progress.
You work on the case for an additional 30 minutes, and then you change the case s status reason to
Resolved. How many minutes will the Resolve By KPI display for this case?
A. 0
B. 1
C. 2
D. 3
Answer: C
NEW QUESTION: 2
Which option is the leading reason that technology projects fail, according to research?
A. too many stakeholders
B. lack of budget
C. poor stakeholder management
D. lack of a business model canvas
Answer: D
NEW QUESTION: 3
Which of the following statements are false? SELECT ALL THAT APPLY
A. Service compositions are aggregates of non-service-oriented applications that are grouped together and exposed as a service.
B. Service composition design is not a common consideration with SOA projects. The emphasis of service-orientation is on producing services that are solely optimized for point-to-point data exchange.
C. Service compositions are aggregates of services that are grouped together to carry out a specific task.
D. Service compositions can be classified as service-oriented solutions.
Answer: A,B
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